Customer Experience Survey


The findings from Lismore City Council's comprehensive Customer Experience Survey offer valuable insights into the community's perceptions of the Council's performance, highlighting both strengths and areas for improvement.

With a record-breaking 530 participants engaged over a three-month period, the survey reflects a significant effort to gather diverse perspectives through face-to-face interactions at local events like the 2023 Back Lismore Show and online platforms.

This baseline data not only guides the Council in prioritising its efforts but also serves as a means to gauge the effectiveness of its actions in meeting community needs and expectations. By understanding where improvements are needed, the Council can better align its strategies with the aspirations of its constituents.

Here are some of the survey highlights:


For more information on the Council's objectives and plans to address the insights gained from the survey, you can explore the Community Strategic Plan and Delivery Program and Operational Plan.

These documents outline the Council's overarching goals and initiatives aimed at enhancing the quality of life for residents and fostering a stronger sense of community within Lismore City.

Read the full survey report here(PDF, 288KB)