Get help with my payments

If you can't pay your account, contact us at (02) 6625 0500 or to arrange a payment plan.

Keep in mind that interest charges will still apply.

Full year's rates and charges are due on or before 31 August.

If you want to pay in quarterly instalments, the payment dates and amounts are on your rate notice.

We'll send you an instalment notice for the second, third, and fourth payments 30 days before they're due.

What if I'm late with my payments?

If your quarterly payment is not paid in full by the due date, you may have to pay interest on the amount owing. Interest is charged daily at the interest rate specified within our annual management plan.

For any inquiries about payments or refunds, please contact us on (02) 6625 0500.