Information on accessibility and related services in Lismore city

Lismore City Council has a Disability Access and Inclusion Advisory Group (previously known as Access and Inclusion Committee).

The focus of this group is to:

  • provide advice on the implementation of Council’s Disability Inclusion Action Plan 2017-2020;
  • provide input and advice to Council relating to the strategies in the Imagine Lismore Community Strategic Plan concerning disability access and inclusion; and
  • assist Council with the development of any subsequent disability inclusion action plans.

The group meets every second month (six times per year) during business hours in the Lismore CBD.

If you would like to know more about the Disability Access and Inclusion Advisory Group or would like to be a guest speaker please phone our Partnering and Community Engagament team on 1300 87 83 87.

For further information please refer to the Disability Access and Inclusion Advisory Group Terms of Reference. You can also view Council's Disability Inclusion Action Plan below.

Our Disability Inclusion Action Plan

Council is committed to ensuring everyone who lives in the Lismore Local Government Area (LGA) has equal opportunities and that people all all abilities enjoy access to services they need and social inclusion.

Under the NSW Disability Inclusion Act 2014, Council is required to undertake disability inclusion action planning and have an adopted plan in place. We have worked with other North Coast councils and conducted widespread community consultation within the Lismore Local Government Area in order to inform this Disability Inclusion Action Plan.

The plan outlines strategies and actions to ensure Council recognises and responds to the rights and needs of people with a disability. It details how the organisation will make targeted and continual efforts to reduce the barriers that people with a disability face when living, working and visiting the Lismore LGA and improve inclusion and accessibility for all.

Disability Inclusion Action Plan 2017-2020

* Please note: Council has installed ReadSpeaker technology to make our website more accessible for people with a vision impairment. We are also working towards making all our forms accessible. If you have trouble accessing anything on this website, please contact Catherine Rosenbaum on 1300 87 83 87.

Disability Access and Inclusion Advisory Group

Access: what is it?

The Disability Discrimination Act of 1992 (DDA) makes it unlawful to discriminate against a person with disability in any area of life.

This means full and equal access to all public buildings, places of employment or education. The provision of goods and services, accommodation, recreation and sporting areas and facilities must also be accessible.

Items such as ramps, smooth non-slip surfaces, handrails, uncluttered paths and aisles, width of doorways, wheelchair-accessible toilets and transport, good lighting, marked edges to steps, accessible parking, clear signage and hearing loops contribute to accessibility.

What is an access committee?

Most towns and city suburbs now have an access committee. We set up the Lismore Access Committee (now called the Disability Access and Inclusion Advisory Group) in 1991. Its main purpose is to identify problems with access for people with disability or with a temporary injury, older people, people with young children, strollers or even shopping trolleys!

Having identified the problem the committee then tries to find a solution. For example, a recommendation to replace steps with a ramp. It may even be something simpler such as cutting back overhanging branches or a request to remove a display stand from outside a shop.

Another important function of the Disability Access and Inclusion Advisory Group is to raise community awareness of the needs of people with disabilities.

The committees consist of people with disabilities, their carers, staff from local councils, organisations who work with people with disability, and other interested people.

For further information phone us on 1300 87 83 87.

CBD Mobility Map

We have created a Lismore CBD Mobility Map as a guide to accessibility in the CBD. It identifies a variety of accessibility measures such as kerb ramps, pedestrian crossings and accessible carparks.


MLAK keys are special keys that use a universal lock and key to allow people with disabilities 24-hour access to public facilities, e.g. disabled toilets. We have MLAK keys available for sale at our Corporate Centre. A letter from the person’s doctor is required before the purchase of a key can be made and each key costs $5.

There are five MLAK toilets. The locations are as follows;

  • Riverside Park.
  • Visitors Information Centre.
  • Wade Park.
  • Union Street, South Lismore (opposite the Station Hotel).
  • Browns Creek/Clyde Campbell Car Park.

The disabled toilet at the Transit Centre in Molesworth Street is accessed from inside the centre during opening hours and via MLAK key when the centre is closed.

Missed Business Guide

Council has produced a Missed Business Guide to highlight how businesses can make their premises more accessible. Business owners may be unaware they are losing business due to poor access. The Missed Business Guide details how you can do easy things to make shopping easy for everyone.

Tradies Access Guide

The Northern Rivers Regional Access Forum – a partnership of eight councils – has produced a free guide to help tradespeople meet disability access specifications.

The booklet outlines minimum requirements for renovators, builders and developers to make the built environment more accessible both in homes and commercial settings.

The free booklet, The ‘tradies’ guide to good access, includes specifications for ramps, pathways, steps, bathrooms, toilets, doors, furniture, fittings, shelves, tables, seating, kitchens and signage.

The guide is free and perfect for a tradie’s glovebox so it is easy to double-check specifications on site without having to navigate websites or complex development documents.

View the The ‘tradies’ guide to good access or pick up a hard copy for your glovebox free from our Corporate Centre.

Disability Services

DAISI is the Disability and Aged Information Service. It is a community-based, incorporated non-profit organisation based in Ballina and servicing the Northern Rivers. DAISI provides information and advice on supports and services for people with disabilities. Over time that role has expanded to include projects addressing the needs of people who are ageing, those from a culturally linguistic and non-English speaking background, primary carer grandparents caring for their grandchildren, disability family succession planning and working carers.

DAISI has information all disability services available in the region and how to access them as well as other information services and support.

To find out more, visit DAISI.

Hippocampe Beach Wheelchair for Hire

Thanks to the generosity of the Lismore City Lions Club, the Lions Northern NSW Community Trust and Lifestyle Solutions, an all-terrain beach wheelchair is available to hire for free from Goonellabah Sports & Aquatic Centre (GSAC). The chair can be used on patrolled beaches or suitable walking tracks.

It can be picked up seven days per week from GSAC at 50 Oliver Avenue, Goonellabah, during operating hours and is available for a 24-hour period. GSAC operating hours change from summer to winter so please check their website before arrival at

To book the chair, phone DAISI on 1800 800 340 or email Bookings need to be made at least 48 hours in advance and a deposit of $50 transferred by direct deposit to DAISI, which will be refunded upon return of the chair in good condition. GSAC does not take bookings and staff will redirect you to DAISI for any enquiries. GSAC is closed on public holidays so please make advanced arrangements for pick up and drop off when booking.

An individual using the chair is required to be accompanied by a support person at all times. All other conditions of use can be found in our Hippocampe Chair Hire Agreement.

To see how to correctly use the chair, watch the video Beach Wheelchair Hippocampe in Action.