Information for businesses and residents on flood clean-up and recovery

This page will be updated with the most recent clean-up and recovery information.

LISMORE RECOVERY CENTRE

The Lismore Recovery Centre is located at 120 Dalley Street, East Lismore (entry via Military Road).

The Lismore Recovery Centre is a one-stop-shop for flood-affected residents, businesses and farmers to access recovery assistance from a range of agencies and organisations.

Agencies based at the recovery centres include Disaster Welfare, Primary Industries, insurance agencies, Family and Community Services, Business Connect, Legal Aid, EPA, Centrelink, Red Cross and Safe Work NSW. There are also chaplains from NSW Health and Lismore City Council is there in case people have enquiries.

The Lismore Recovery Centre is closed on Sundays but remain open on Saturdays from 10am to 4pm. All other days they are open from 9am to 5pm.

The Lismore Recovery Centre will continue to remain open for as long as people still need it… but as numbers decline hours are being reduced.

For more information read the latest North Coast NSW Flood Recovery Newsletter or visit www.emergency.nsw.gov.au


LISMORE FLOOD APPEAL APPLICATIONS NOW OPEN

Applications for assistance through the Lismore Flood Appeal are now open.

Lismore City Council established the Lismore Flood Appeal to help residents and business owners worst-affected by the recent flood. If you are experiencing financial or material hardship and need help, we strongly urge you to apply.

Please complete our one-page Application Form below and return by 4pm on Monday, 15 May. Applicants will be required to provide proof of residence. If you cannot provide proof of residence, then please indicate this in the ‘special hardship circumstances’ section of the form.

Once applications close, the Lismore Flood Appeal Steering Committee will review all requests and allocate assistance. A letter will be sent to you regarding the outcome of your application.

Lismore Flood Appeal Application Form

Please note free photocopying and hardcopy applications forms are available at the Lismore Library, Visitor Information Centre and Council’s Corporate Centre.

We will have a Council staff member available in the Lismore Library Foyer to assist with form completion at the following times:

  • 2pm – 4pm Tuesday, 2 May and Tuesday, 9 May.
  • 9.30am – 11.30am Thursday, 4 May and Thursday, 11 May.

Return your form:

Email:   
council@lismore.nsw.gov.au

Post:
PO Box 23A, Lismore, NSW 2480

Hand deliver:

  • Council’s Corporate Centre, 43 Oliver Avenue, Goonellabah
  • Lismore Library, 110 Magellan Street, Lismore
  • Visitor Information Centre, cnr Ballina Road and Molesworth Street, Lismore

For more information phone Lismore City Council on 1300 87 83 87.


OTHER FLOOD RELIEF AND ASSISTANCE AVAILABLE

Council has been made aware that some residents do not realise there is help and support available following the recent flood.

Here is a snapshot of some of the assistance people, businesses and community groups can access. For detailed information, forms and links, go to www.emergency.nsw.gov.au.

Residents
Eligible individuals and families whose homes and essential household items have been destroyed or damaged by a natural disaster can access grants. Phone Disaster Welfare Services on 1800 018 444. There is also a separate one-off Commonwealth Disaster Recovery Payment, a non-means tested payment of $1000 for eligible adults and $400 for eligible children. Phone 180 22 66.

Small businesses
Grants of up to $15,000 and loans of up to $130,000 are available at a concessional rate to small businesses. Phone the NSW Rural Assistance Authority on 1800 678 593.

Sporting clubs
Assistance of up to $12,000 including a grant of up to $2000 and the rest as a loan is available to sporting clubs. Phone NSW Treasury on (02) 9228 5062.

Churches and non-profit organisations
Loan assistance is available to churches and voluntary non-profit organisations for the restoration of essential facilities. A maximum of $25,000 at a concessional interest rate is available. Phone the NSW Rural Assistance Authority on 1800 678 593.

Primary producers
Loans of up to $130,000 are available at a concessional interest rate as well as transport freight subsidies of up to 50%. Phone NSW Rural Assistance Authority on 1800 678 593.
 

VOLUNTEER CENTRE

The Lismore Helping Hands Volunteer Hub at the old Railway Station in South Lismore is now closed. The Lismore Helping Hands Facebook group will remain active. For people who would like to order a free mattress and have it delivered, phone the Mattress Hotline on 0403 736 490.
 

RESIDENT AND BUSINESS SUPPORT FROM COUNCIL

Lismore City Council is available to provide advice and assistance to all residents and commercial and industrial business owners affected by the recent floods. We want to ensure you rebuild your home or business right and get the right advice to avoid more work or revisiting issues later on. Read our fact sheets below for more.

Fact Sheet - Flood Recovery Residential Development

Fact Sheet - Flood Recovery Commercial-Industrial Development


ROADS

Lismore City Council is urging patience from rural residents as some of the major flood-related roadworks such as landslips could take months to repair as Council goes through the process to apply for disaster relief funding. All residents now have emergency services access and can get to Lismore. Roads still subject to closures are the following:

  • Boatharbour Road (culvert collapse)
  • Cawongla Road (landslip)
  • Keerrong Road (landslip)
  • Koonorigan Road (landslip)
  • Oakey Creek Road (culvert washed away)

Council has now resumed its regular road schedule while the application for natural disaster funding is assessed by the NSW Government. For road closure updates, visit www.myroadinfo.com.au.


CLEAN-UP AND WASTE INFO

Kerbside waste pick-ups in both rural and urban areas are now complete.

The Lismore Recycling & Recovery Centre, the Brewster Street Drop-off Centre and the Lismore Revolve Shop have now returned to normal operating hours.

If you have any queries regarding waste or bins, phone us on 1300 87 83 87.
 

CLYDE CAMPBELL CARPARK POP-UP SHOPS

Banks and other service providers are operating from temporary pop-up shops in the Clyde Campbell Carpark until their businesses can reopen.
 

DONATIONS
Council is running a Lismore Flood Appeal to raise money for people affected by the flood. You can donate at www.gofundme.com/lismorefloodappeal or direct to the Lismore City Council Flood Appeal Account (BSB: 062-565, Account Number: 10864633).
 

LISMORE MEMORIAL BATHS
Lismore Memorial Baths will be closed until the spring swimming season and all Learn to Swim lessons and holiday swimming intensives will now be held at the Goonellabah Sports & Aquatic Centre.