Information for businesses and residents on flood recovery support and assistance

This page will be updated with the most recent recovery information.


City Centre Manager Jason Mumford and Lismore City Council's Acting Manager Economic Development Tina Irish are providing ongoing post-flood business advice and support to businesses inundated by the recent flood.

The unit provides practical pathways to support the needs of the business community, with a particular focus on helping businesses with Rural Assistance Authority Category C funding applications, loans and guidance in relation to the next steps businesses can take should their flood insurance claims be declined.

For more information or to book an appointment, please contact Tina Irish on 0427 003 645 or Jason Mumford on 0417 623 265.


It is completely normal to struggle after experiencing a natural disaster. Some common reactions might include, for example:

  • Excessive alertness, easily startled
  • Fatigue/exhaustion
  • Disturbed sleep
  • General aches and pains
  • Susceptibility to colds and illnesses
  • Intrusive thoughts and memories of the event
  • Poor concentration and memory
  • Confusion, difficulties to make decisions
  • Hyperactivity, inability to rest or relax
  • Sadness, periods of crying
  • Decreased efficiency
  • Social withdrawal and isolation
  • Loss of interest in normal activities
  • Numbness and detachment
  • Anger and irritability, arguments
  • Anxiety and panic, worrying
  • Feeling isolated
  • Emotional swings

If any of these reactions are severe or persistence – help is out there. Please reach out to any of the organisations listed below:

  • Emotional/Mental Health Flood Support: 1300 137 934
  • Lifeline emotional and crisis support: 13 11 14
  • Lifeline personal counselling: 1300 525 084
  • Suicide Call Back Service: 1300 659 467
  • Women’s Health Centre: 6621 9800
  • Family Support Network: 6621 2489



Lismore City Council has produced a report, Counting the Cost and Facing the Future, that has provided some key recommendations for Council moving forward following the March 2017 flood.

Council is now working to action recommendations within the report and help get the Lismore CBD and local economy thriving again.

The report contains a summary of issues facing local businesses, including poor trading conditions, a lack of adequate financial support post-flood, and the need for increase marketing to boost consumer confidence in the CBD.

The report contains 10 key recommendations, and Council staff and the Lismore Business Flood Recovery Taskforce are now working to implement these.

Recommendations include everything from lobbying the federal government for more post-flood natural disaster funding for local businesses to implementing economic development projects that boost jobs and growth.

Counting the Cost and Facing the Future

Report attachment - Business Survey Responses



Fifteen volunteer chaplains will be providing ongoing support to Lismore business owners affected by the flood as part of a project initiated by Council and the Combined Churches of Lismore.

Lismore Business Chaplains will ensure Lismore business owners receive care and emotional support until the end of 2017.

The volunteer chaplains are all trained Ministers or have undertaken NSW Disaster Recovery Chaplaincy Network training. They will each be allocated a geographical area so they can visit the same businesses each fortnight, build rapport with local business people and provide ongoing support.

It is well documented that people often struggle around three to six months after a major natural disaster. Many of our business owners have been through the massive effort of getting back on their feet and the impact of the trauma they have been through is starting to hit.

The chaplains will get to know business owners and staff, and provide referral to counselling through NSW Mental Health and Lifeline where necessary. The chaplains will also refer people to Council’s Lismore Business Flood Recovery Unit and the NSW Office of the Small Business Commissioner for insurance claim issues and Council business support.

Lismore City Council has a trained psychologist coordinating the project, managing referrals and supporting the chaplains.



As part of the Imagine Lismore Partnering Strategy 2017-2020, Council has now embarked on its Lismore Flood Ready Project. This will take a comprehensive look at what happened during the 2017 flood, from waste clean-up and volunteer support provided through the Helping Hands Hub to running a flood appeal.

The project will capture important information and Council will develop an action plan for how to best prepare, handle and recover from any future major flood event. A summary of the project is below.

Lismore Flood Ready Partnership Project Summary



Here is a snapshot of some of the flood assistance people, businesses and community groups can access. For detailed information, forms and links, go to

Eligible individuals and families whose homes and essential household items have been destroyed or damaged by a natural disaster can access grants. Phone Disaster Welfare Services on 1800 018 444. There is also a separate one-off Commonwealth Disaster Recovery Payment, a non-means tested payment of $1000 for eligible adults and $400 for eligible children. Phone 180 22 66. This closes 4 October.

Small businesses
Grants of up to $15,000 and loans of up to $130,000 are available at a concessional rate to small businesses. Phone the NSW Rural Assistance Authority on 1800 678 593. Closes 13 October.

Non-profit organisations
A grant up to $15,000 are available to all eligible non-profit organisations for clean-up and immediate restoration costs. Phone the NSW Rural Assistance Authority on 1800 678 593. Closes 13 October.

Sporting clubs
Support is available to sporting clubs to meet costs to restore essential club facilities that have been damaged or destroyed. The assistance is made available to those clubs that do not have the financial capacity to meet restoration costs from their own resources, but which have the capacity to repay any loan granted.NSW Treasury administers this scheme. Phone 9228 5062. This finance is available to those unable to obtain assistance through normal channels. Closes 13 October.

Primary producers
Grants of up to $10,000 per farm enterprise is available to all eligible primary producers for clean-up and immediate restoration costs. Phone the NSW Rural Assistance Authority on 1800 678 593. Closes 13 October.